Salesforce Service Cloud Handbook: Field Service Lightning, Omni-Channel Support, Einstein Bots, and more
In the previous article about Service Cloud, we covered its basic and most common functionality. Now, in our Salesforce Service Cloud ...
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Turning Salesforce
into ultimate competitive
advantage
Salesforce has 150,000+ customers in various industries, and its one of the best plug-and-play models in the world can't perform perfectly for each of them. Salesforce advisory is the way to turn Salesforce CRM into a perfect fit for an individual business vision and adjust it to a company's unique approach to customer relationships, and business model. We are here to personalize your Salesforce experience and make your great ideas live.
Resolving your challenges
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Absence of strategic roadmap for Salesforce implementation or scaling;
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Irrelevance of standard Salesforce flows to business processes;
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Bugs and errors, or technical debt in Salesforce;
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Lack of SF admins or engineers.
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Revealing Salesforce use cases, capabilities, and potential for your company;
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Configuration of standard Salesforce tools or building custom solutions;
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Adjusting Salesforce for your product’s MVP;
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Aligning Salesforce with your business model, legal requirements, and unique processes;
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Embodying multichannel customer journey maps with advanced analytics;
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Creating a technology roadmap or making an existing one live;
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Optimization and automation of business processes scattered across multiple systems and departments;
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Support and continuous development of your Salesforce environment.
Achieving your goals
Salesforce Services
Strategize
Choose relevant Salesforce products which serve your commercial goals perfectly. Get a detailed technology strategy and a roadmap for Salesforce implementation, setup, re-configuring, integration or update.
Create
Get custom features, products, and applications, and be sure Salesforce keeps up with your market strategy.
Customize
Get Salesforce adjusted to your custom business vision and customer care approach.
Administrate
Have a dedicated admin & support on your side.
Automate
Reduce the cost of customer service operations by automating routines, implementing AI, and providing digital experience.
Implement
Ensure smooth implementation of Salesforce products, migration to Salesforce, or updating the system.
Diagnoze
Detect and resolve issues thanks to regular or one-time system health checks.
Years delivering the best solutions
Projects completed globally
Years is the average developer's experience
Sparky people on board
Salesforce certifications
Let's start
a conversation
First and foremost we build relationships; building solutions is a consequence. We believe in a People-to-People approach, based on honesty and integrity, which unlocks creativity and daring innovation.
Alexey Naida
Founder & CEO at Sparkybit
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